Enrolling, paying and getting ready

A departure marked Book now is booked online: sign in with your email, name each traveller, accept the policies and pay while the place is held. A departure marked Apply goes by application: ask us about the programme and the departure → sign in with your email (a 6-digit code, no password), apply for the departure and name each traveller → we reply by email and hold an offered place for 48 hours → sign the written agreement → pay the full price in one payment.

• How to enrol, step by step →

On those departures places are offered once we have read the application, not first come, first served. Applying costs nothing, and you can follow or withdraw your application under My trips.

We reply by email. If we can offer a place, we hold it for 48 hours while you decide; if we cannot, the email says why. A family has one open application per departure.

Join its waitlist. When a place opens we email you and hold it for 48 hours; from there you sign the agreement and pay, as for any place. Your place in the queue, and the way to leave it, is under My trips.

Use "Notify me" on the programme page: leave your email and tick the box, and you get one email when the departure is announced or opens — nothing else.

No. Once the written agreement is signed, you pay the full price in one payment. There is no deposit and no balance.

By bank transfer, or by PayNow to UEN 202622688R. Put your booking code in the reference. The account details are under Cost and payment on this page.

• The account details →

MagiTrip takes payment only into its account at United Overseas Bank Limited (UOB) (account name MAGITRIP PTE. LTD., account number 396-321-068-8) and to PayNow UEN 202622688R. If anyone sends you other payment details, do not pay; check with us first.

Yes. When your payment arrives it is recorded against your booking, and the receipt is in your account to open, print or save as a PDF.

Each programme page states what the price includes and what it does not; if anything is unclear, ask us before you sign. Travel insurance and visa fees are not included. Prices are quoted and settled in the currency shown (usually SGD), and we do not convert currencies.

A "from" price is the lowest rate an ordinary single enrolment can obtain on a current public departure. Conditional rates such as sibling or group prices are never used as the headline. The programme page and the dates table read the same data.

• Dates and prices →

Referral: book your first journey through a friend's invitation link and take SGD 100 off; the friend earns SGD 100 credit 7 days after your departure ends. Travelling together: when 3 confirmed travellers book the same departure as a group, every family in it is credited SGD 100 per traveller. The two do not combine. Any other offer is stated on the programme page.

• Referral programme →

An accompanying adult pays the adult price shown for that departure on the programme page, separately from the child's price. Where no adult price is shown, ask your advisor before you apply. Ask about room types and single supplements before you sign.

Yes. Within 14 days of paying, and while departure is still 60 days or more away, you get a full refund, no reason needed.

It depends on how far away departure is: 60 days or more before departure: full refund; 30 to 59 days before departure: 50% refund; 15 to 29 days before departure: 25% refund; fewer than 15 days before departure: no refund. Fewer than 15 days before departure the place may be transferred to another traveller once.

• Full cancellation policy →

Tell your advisor, or ask to cancel from the booking in your account; you see the refundable amount before you confirm. Two members of staff approve the refund, and it goes back the way you paid. How long the bank takes to show it is up to the bank.

If we cancel or materially change a departure, you are refunded in full.

No. The programme fee does not include travel insurance and MagiTrip does not sell it. We recommend every traveller holds cover for medical treatment abroad, cancellation and curtailment, and belongings from the day you pay.

• Insurance notice →

The age range of every route is on its programme page and in the dates table. Family camps travel with a parent; the teen routes are for the child alone.

On a family camp, yes. An accompanying adult travels at the adult price shown for that departure; where no adult price is shown, ask your advisor before you apply. Whether another route takes accompanying adults is stated on its page.

Tell us your child's age and interests and we will tell you whether the route suits them, or which one does. "Ask about this route" on a programme page carries the programme's name with it.

• Talk to us →

Every route is built around a place and what a child can learn there by looking closely and making something: that place's museums, studios and craft workshops, with time set aside to try the thing rather than watch it. The place is agreed in writing before anything is paid, and the fee is paid once, in full; there is no deposit. Each route's page says who it is for and what is included.

• All routes →

Tell your advisor when you enquire or when you sign. We pass allergies and dietary requirements to the accommodation and caterers and arrange what we can; anything we cannot meet, we tell you before departure so you can decide. We cannot guarantee an allergen-free environment, so for a severe allergy, talk to us before you apply.

• Before you go →

It travels in hand luggage, in its original packaging, with a copy of the prescription. Tell your advisor before departure what it is and when it is taken, so it is noted; the pre-departure information says what to pack.

Emergency contacts for each traveller, which you add in your account; they are stored encrypted and are how we reach you during the trip. Allergies and dietary needs go to your advisor. A child's details can only be given by a guardian.

• Safety and safeguards →

The arrangements for contact during the trip are set out in the pre-departure information. Your account shows the booking, the travellers and the payment status at any time.

If something happens on a MagiTrip trip, the incident is logged at once — time, what happened, how serious, who is handling it — and the emergency contacts you listed in your account are called in the order you set. The programme fee includes no insurance, so every family holds its own cover for medical treatment abroad.

• Safety and safeguards →

No visa fees or handling are included. Entry requirements depend on the passport and change without notice; go by the destination's official source and your own government's.

• Visas and documents: official links →

Go by the destination's official requirement. Once you apply, check every traveller's passport validity early, and that each name matches the passport exactly.

With your email: enter it, receive a 6-digit code by email, type it in. There is no password to remember.

• Sign in →

Your bookings and what has been paid, a receipt for every payment, your children's details, emergency contacts, My trips (applications, waitlists, and departures that have travelled, with their recaps), and Invite a friend with your credit balance.

Under Invite a friend once you are signed in. A friend's discount applies when they complete a first booking within 30 days of opening your link.

The enquiry form records consent only when you tick the box; what an enrolment needs is used for that enrolment and that journey; a child's details are given only by a guardian. The privacy notice has the full account.

• Privacy notice →