Parent centre
Safety and safeguards
What happens before, during and after a trip: what we collect, who can see it, and how we reach you.
Before departure
What the system requires and records between booking and the departure day.
Guardian authority confirmed before the booking is
Every child traveller's details are entered by an adult who confirms legal authority for them; without that, a booking does not reach the confirmed state.
The policy version you accepted is on the booking
The booking terms, cancellation policy and insurance notice each carry a version number and an effective date; which version you accepted is recorded and can be reread from your account.
The policies →Emergency contacts
At least one per traveller, more if you wish, in order of priority, entered by you in your account and stored encrypted. This is how parents are reached during a trip.
Add emergency contacts →Allergies and dietary needs
Told to your advisor when you enquire or sign. We pass them to the accommodation and caterers and arrange what we can; anything we cannot meet, we tell you before departure.
Insurance is arranged by the family
The fee does not include insurance and we do not sell it. Before you pay, you confirm you know this, and you arrange cover before departure.
Insurance notice →
During the trip
While your child is away: what you can see, and how we reach you.
Your account, any time
The booking, the travellers and the payment status are there whenever you sign in; the itinerary detail is in the pre-departure information.
Open your account →An incident record exists
Anything that happens on a trip is logged: time, category, severity, the person handling it and its status. The narrative detail is stored encrypted, so a list of incidents never shows a child's medical or safeguarding account.
How parents are reached
When a parent needs to be contacted, it is through the emergency contacts and priorities in your account.
After the journey
Finishing is not deleting.
Records are corrected, never overwritten
A child-related record can only be appended to: each correction carries a reason and points at the entry it supersedes.
Photo consent is separate from booking
Using a photo in which a child is identifiable needs a guardian's separate consent record; it is never a condition of booking, and a withdrawal is appended so both the grant and the withdrawal remain.
Recaps and My trips
A departure that has travelled moves to My trips in your account, with its recaps beside it.
My trips →
On insurance, one sentence
The programme fee does not include travel insurance and MagiTrip does not sell it. We recommend every traveller holds cover for medical treatment abroad, cancellation and curtailment, and belongings from the day they pay, and keeps the policy details with the passports.
How your data is kept
Who can see it, and for how long.
Classified by sensitivity
Incident detail is restricted, contact details are personal, the catalogue and the policies are public; each has a retention period.
Decisions are audited
Every decision on a booking, a refund, an application or a waitlist leaves a record of who did what, and when.
Privacy notice
What is collected, what it is used for and how long it is kept is set out in the privacy notice.
Privacy notice →
We have not yet published leader qualifications, staff ratios or partner names. Ask us and we will tell you what is in place.
A concern? Write to us with any question about safety; where something is not in place yet, we say so.
MagiTrip is run by MAGITRIP PTE. LTD. (UEN 202622688R), a travel agent licensed by the Singapore Tourism Board (licence TA04101), registered at 988 Upper Serangoon Rd #01-08 Singapore 534733.
Last checked 14 Sep 2026. ← How enrolling works
Still have a question?
Write to us with your child's age and the route you have in mind. If it does not fit, we say which one would.